In accordance with ISO 9001:2008 clause 8.2.1, one of the measurements of the performance of the quality management system is that customer perception as to whether the organization has met customer requirements, are to be monitored. We therefore need information and your comments as to whether Venwood and Baker enhance quality and service to our valued customers. Please be so kind as to give us your comments on the following and return the questionnaire to our Sales Representative.

All markings of AVERAGE and POOR must please be fully motivated and must refer to the serial number, where applicable, to enable us to trace the job card and attend to your dissatisfaction.